User card

The card holds everything about one guest: their details, group, money, time, points and visit history.

The card opens when you double-click a row in the user list, and the

button opens an empty form. Changes are saved with the
button in the top right corner, and
discards them. Until the changes are saved, the top of the screen shows the "Unsaved changes" label.

IMAGE: User card with the user information column, status, user group, notes and attributes

User information

The left column.

  • — the user's avatar.

  • First Name and Last Name.

  • Username — the login the guest uses to sign in to the client shell. Required.

  • Email.

  • Phone and Mobile Phone — the country code is selected to the left of the number.

Which other fields are required is set by the user's group — the Required User Information block in the User group card.

Status

  • Account Disabled — the user cannot log in.

  • Request User Info — at login, the user is asked to fill in the missing details.

Organization

The User Group field — the group whose rules apply to the user: host access, ways to pay for time, discount, credit and points. The Members group suits regular registered customers. See User Groups.

Notes and attributes

  • Notes — the operator's internal notes. A new note is added with the + icon. The note color shows its type: red is a ban note, and the other colors are just color labels for different types of notes.

  • Attributes — extra fields created in Attributes.

Tabs of an existing user

Once the user is saved, the card shows tabs with their history:

  • Sessions — all the guest's sessions: host name, start and end time, duration. The host name in a row is the PC the guest sat at.

  • Purchases — the guest's purchase history.

  • Time Products — the purchased time products. You can remove a time product from the guest. Its invoice is not voided and the money is not refunded: if you need to return the payment, void the invoice.

  • Deposits — the history of deposit operations: top-ups and withdrawals.

  • Ban Log — the history of the user's bans.

  • Statistics — a summary of the guest:

    • Money Spent — in total and broken down into Time Products, Sessions and Products;

    • Deposits and Refunded from Deposit;

    • Points Earned and Points Redeemed;

    • Time in System and Logins — the number of logins.

IMAGE: Statistics tab of the user card with money spent, deposits, points and logins

Actions

In the top right corner of the card are the

button, which opens a sale for this user, and the
menu:

  • Request User Info — ask the guest to fill in the missing details.

  • Reset Password — clear the password after you confirm it in the dialog. The reset takes effect immediately: the guest signs in with the username only and sets a new password after signing in.

  • Select Image — change the avatar.

  • Issue RFID Card — link an RFID card to the user.

  • Ban User — block the guest's access to hosts permanently or for a set period.

  • Refund Deposit — return money from the deposit to the guest.

  • Delete User.

IMAGE: The Actions menu of the user card with Request User Info, Reset Password, Issue RFID Card, Ban User, Refund Deposit and Delete User

Reset a password only at the request of the account owner and after you verify their identity.

How to create an account and top up a deposit is described in Customer accounts.